This is my lawn. Currently it is dead and brown. It is April, it should be coming in beautiful and green for the summer, but TruGreen killed it and now they are not returning phone calls. See how pretty it was?
Last fall we started noticing that our lawn was getting more and more weeds and seemed to just not look as nice as it had. I suggested to my husband that maybe we need to have someone else take a look because TruGreen had been servicing it and we never had the same person twice.
Before we were able to do anything TruGreen came out and sprayed the lawn. The next day we noticed it turning brown and within 2 days it was completely brown. In fact, it was so dead you could see where they sprayed it in patterns.
We called to see what they did to it and we were told that the service person who had been out to the house failed to mix the chemicals in the tank and sprayed the lawn with straight ammonia and other chemicals. Our entire lawn was completely dead.
You can see below our backyard where they had sprayed the lawn and it died and where it was dying from their previous “service.” Apparently a LOT of people were calling in that day angry, because every house the tech guy sprayed that day died.
Remember that this is our BACKYARD, that is important…
A TruGreen person came out and apologized and said not to worry, it looks bad now but the roots are fine and it will grow back next spring. Hang on, so now I have to wait 6 months for my lawn to look good again? This isn’t the north where your lawn is covered by snow all winter, this is Texas where I am going to have to look at dirt for 6 months?
We also still have not had the same person twice come out to your house. It is ALWAYS someone different.
I was really angry, but decided to wait and see what happened. My husband on the other hand was not going to hope that our lawn grew back and continued to call TruGreen to speak with someone about how they were going to fix this. We never were able to get anyone to come out to the house.
In February a tech guy came out and wanted to spray the lawn. He and Paul chatted on the driveway for a while, and Paul had to leave to get the kids from school. I was inside and sat and watched the tech guy from my desk. He started to spray the lawn, and watched Paul leave. Looking over his shoulder the entire time as soon as Paul’s car was out of sight he packed up and left not spraying more then 10 feet into the yard. Didn’t come up the driveway to get by the house and didn’t go in the backyard. I watched him the entire time.
Now completely furious we called TruGreen and demanded a regional manager. No one returned our calls.
I finally took this to the TruGreen Facebook page. Within 2 days a manger called my husband and came out to the house. He apologized and agreed our lawn was in terrible condition and PROMISED TO RE-SOD our yard. He claimed he would call back in a few days. TWO WEEKS LATER he still had not called and no one was returning our calls. I posted on Facebook and again within a day he was calling us….
This time he wasn’t so nice. In fact he was really rude and told my husband that he didn’t like to be held hostage on Facebook. My husband reminded him that he wasn’t being “held hostage” he was being HELD ACCOUNTABLE. Then the manager claimed we didn’t have a BACKYARD policy that we had a front yard only policy. Excuse me? Rewind. Now, after you looked over our entire yard, and had been spraying it for over a year you are going to claim (and have someone change) our policy to a front only so you don’t have to re-sod as much???
REMEMBER the pictures I have of where TruGreen was CLEARLY spraying our backyard?? Now they are lying to us? My husband called back and offered to send them the pictures and they REFUSE to call us back. NOTHING, no word from them in 2 weeks.
What now? Well, I can promise you that I will make it my mission to make sure that NO ONE has to go through what we have with TruGreen and tell everyone I possibly can about our TERRIBLE experience.
That above is my front yard currently. It used to be beautiful. Pulling in my driveway would take my breath away because of how pretty my yard was. Now it is a mud pile. No thanks to TruGreen