You will not ever hear me complain about another company as much as I will about the Houston Chronicle, I violently HATE them. I am not joking. BUT, I have no choice as to purchase their paper as they are the only one in my area. I have tried for a year to work out a deal with them to get you guys more papers, at a better price, I gave up for a while and my friend Valerie took over! Valerie was able to secure the latest deal from them, but of course as typical of the Chron, there have been some problems…
I wanted to update you as to where we are with them and how you can make your experience better when ordering, because it is A GOOD DEAL.
First of all, the deal is as follows.
If you were told that you could order up to 9, you did, and it worked, AWESOME! We just set a number at 5 but some have paid for up to 9 and if you paid for them, then you should be receiving them. This part sounds like a “if you were lucky and wanted” kind of deal, and if that was you, I am happy it worked for you. Also, some have gotten one of there subscription for the whole week instead of just Sunday. Again, I did not negotiate this part, but if they said you would, and you paid for it, that is great and I am happy for you.
Update on some bad information:
1-855-753-8265 (toll free) if you want to call and get this deal.
Part comedian, part Dad, part athlete. He will boss around your children while they play ball.
Just as angelic as she looks, this girl could easily raise a Village by herself, and all the children would grow up to be President.
Self proclaimed, she would be a webkinz dog. Because, "they're cute, and puppies are too. And they're sweet and they always get along with other puppies."
This mini-Martha Stewart can handle ANY craft you send her way. She isn't all bows and rainbows, she's got karate kid moves!
Not "Pick-Me-Up" like caffeine, she wants you to pick her up! AND NOW!
Anything that can be destroyed WILL be destroyed!
Practically Perfect in Every Way for now! Nicknamed "The Panda" she is rolly polly and lives by the motto, "the little one, is KING!"
The resident Labradoodle, Miller got his name because Mom won and got to name the baby! Need something chewed up? He'll take care of it. Especially if it's expensive..
Well, they do take advantage of being a monopoly and the only really large paper in most, if not all, of South TX. I’m sorry so many are having trouble:(
I am an exception in that I called the 713# for the $1 Sunday only deal, when the lady told me there was a special going on for 50cent Sunday only papers. I was thrilled and asked if I could have 4 delivered. She said she needed to ask her supervisor and I was indeed able to get four Sunday papers by paying the whole year up front. I look forward to getting my 4 papers off the driveway every Sunday before going to church:)
Are most newspapers not like this?? I miss being back east and being able to get the Pittsburgh gazette, Baltimore sun, Washington post plus the local paper all on Sunday’s!
What is the 855 phone number
1-855-753-8265 (toll free)
Thanks, just called it in. They were very nice and very knowledgeable! It took me less than 5 minutes! YEAH thanks for all the hard work on this!!!!
20701485 I did not receive a Sunday Paper where did my pasper disappear to???>
Please call the Chronicle ASAP and ask them to redeliver!
Soooo Jealous here! I am still flagged as being “Undeliverable Location” and until I can convince 10 other neighbors to get papers… I am “Out of choices, other than to Purchase them at full price”…
UGG!
Does anyone know if I can possibly also subscribe to the Houston Chronicle even though I live in San Antonio? (Before I call and make a complete fool of myself or get really mad, because I know how the SA Express is.) My hubby is from Houston and every once in a while it is nice for him to see what’s going on up there without having to fight with this stupid AT&T internet. lol
How long will this special pricing last?
PS: love your site!
We are unsure on the end date at this time. Will let you all know as soon as I know.
I’m so happy!!!! Because they let me add more copies on top of my current subscription, yeeeey!!!!!
I signed up for the .50 cent paper online last Wed and had it in my driveway this morning? Is this something diff or if you want more you have to call?
I called as soon as it was posted last week and ordered 3 additional papers. No problem with the ordertaker – he was great. I went over they would charge my card $78 for 3, 1-yr subscriptions. I actually had all 3 papers delivered today, but my card was only charged $26. I called cstmr svc and was also informed that “they” shouldn’t have done this. But she went ahead and charged me the remaining amount. I don’t want to not be able to get this deal in November when the $26 would’ve run out!
I am glad to know the confusion is being worked out. Thanks so much for ur efforts!!!
I didn’t have my extra papers delivered this morning. I only received the one that I usually get. Did anyone else have this issue? I’m going to call them tomorrow!
Yes, just call and have them redeliver or credit you. If it happens again make sure to call Sunday morning and they will redeliver right away.
So here is my conclusion:
I called the 855# back and was told they cannot help me and I would have to call customer service 713#. I called customer services and was told the reason why I didn’t get the 4 newspapers and was only charged $26 was that, you can only get 1 subscription at $0.50/wk and any additional ones would be $1.50/wk. Aaww, the aggravation! I just kept the 1 subscription, since they had already billed my account $26 for it.
thank you guys so much for working this out. Tiffany i am with you i dont like them either.
They would only give me 1 subscription for .50 and told me they would charge more for the others…such a pain…but I will take the one subscription at the great price 🙂
OMG! Bless Osman’s heart! He didn’t have a clue. I couldn’t understand him, although he was American, and he finally explained he usually called people to get them to subscribe, not the other way around. Anyway, I THINK I’m supposed to receive 5 papers/week, and yes, according to him, they do ship up here to Fort Worth.
Sorry – but Walmart is still a zillion times worse! ;o)
Having worked at the Comical… er, Chronicle, in Subscriber Services for years, I can personally attest that the reps downtown are the absolute positive LAST to know about any deals.
@Holley – what area are you in? In the past (I’ve been gone for about 6 years now) we delivered all the way up to Louisiana.
@Alisha – all I can suggest to do is call. You definitely won’t be guaranteed a 6:30am delivery, but you might at least be able to get it same day.
To everyone else, please please please don’t be rude to the CSR’s. They’re doing what they’re told. I don’t know how many times I left work in tears because I was called a b***h, w***e, or s**t during separate calls. Sometimes I was told I was going straight to hell for working for such a liberal paper. I left because I would’ve gotten treated better as a prostitute and I stand by that thought today. If you’re calm, the reps are more likely to work with you and ask their team leaders and/or supervisors about the situation. I wish I had a dime for every time I was told that I couldn’t offer or give what the customer had been offered. I’d be rich! (remember I worked there for 4 years and took hundreds of calls a day) It’s not the rep’s fault they weren’t informed of deals and it’s the bane of the rep’s existence because they don’t find out until there’s been so many calls they’re convinced a scammer is on the loose (which has happened countless times too).
Just got 2 subscriptions no problem. Spoke to Ashton. He seemed like he knew exactly what I was asking for! I did call the 855#.
I am so upset! I ordered 4 papers last week and everything went very well and the gentleman that I spoke with was very nice. I go and look at my account to see that they only charged me for one and when I called this morning the operator just told me that they can only do one per year and I had to call customer service. I told her no that I they are not handling this issue and then she proceeds to talk to me like I am totally stupid.
Ignore her and call beck the 855 number. I am sorry guys this is why I can’t stnad them!
OH MY GOD!!!! So I check my account today only to find that I was charged for 1 subscription. I called the 855 number to see if there was a mishap with my subscription. I was directed to 713-220-7211 because I was told that 855 only deals with signing up subscriptions. Although I knew what would happen, I called the 713 anyway and was told that I could sign up for 5 subscription but that I could only get the .50 rate for the 1st paper. I then called the 855 number for clarification. I was told that they are a 3rd party source and whatever the 713 said is the correct information. They only input information for the Houston Chronicle, who in turn actually processes the order. I’m furious!!
I was originally charged for 1 subscription (I ordered 5) and then the next day came through the other 4. Not sure why it came through that way, but I had no problem receiving my papers so far.
Thanks for working diligently on this deal so that us readers could take advantage of it. I just called the 855 number and ordered 2 subscriptions without any trouble. Let’s just see if both of them show up next week. 🙂
I just got off the phone and ordered mine and had no problems. I got the ladies name and she said I could give it out to others because she knew about the deal. Her name is Myesha Brookins. My paper should begin this weekend. Thanks so much for doing this.
By the way she did have to check with her supervisor to make sure I could do 5 issues instead of just one and he o.k.’d the deal. Here’s hoping I get 5 on Sunday.
problem – ordered 5 papers on Monday and saw on my credit card bill only a $26 charge. Called the 855 number and she said she couldn’t fix it there I would have to call 713 220 7211 and she says as per management I am only allowed one paper on this deal. Did things change?
No, call 855 number back and it does have to be them, hopefully you get someone different.
I went to my Kroger (Kingwood) and there was a Houston Chronicle guy there selling subscriptions. I asked him about JUST sunday papers and he said I could get JUST sunday papers for .50 cents a paper up to 5 of them. I guess the Houston Chronicle is trying to make this their latest advertising special?
update – I called back the 855 number as you said and they added 4 more subscriptions to the “one” I was only allowed according to the 713 number. Just checked my visa card and I was charged for 4 more issues so here’s hoping that all 5 make it tomorrow.
Ugh. I paid for 4… got charged for it… got all 4 the first week, then last week I got no papers at all. I called the 855 number and they told me I can only get one so they are supposedly refunding the other 3. Is there someone special I should speak to to get this worked out so I can get more than one at the 50 cent price?
I will forward your email to Valerie and see what she can do.
Just an update – after having a little trouble I did eventually get all 5 issues and I truly cannot thank you enough. I know you were highly stressed by this situation but for the first time I have been actually able to buy a decent amount of items to build a tiny stockpile. for all the work you did on this great deal – THANK YOU THANK YOU THANK YOU THANK YOU!!!
Is this deal still good? I’d like to get more Sunday papers delivered. Thanks!
Just answered my own question. The 855# is no longer in service. 🙁