WHAT TO DO WHEN YOUR CATALINA DOES NOT PRINT…
There is nothing more frustrating than doing a deal and your Catalina does not print. When this happens you have a few things that you can do.
When a Catalina does not print, ask the cashier… or head over to Customer Service. Get a Manager if you need to. Don’t be shy about it… Catalina’s can be really high value after all!
~ I always double check with an add if possible that I was supposed to get one.
If they don’t know or are less than helpful make a choice to either return the order completely (get your coupons back) or you can contact Catalina directly.
Catalina can be reached at 888-826-8766 and press 3. (Write this number in your phone book, trust me you’ll need it one day.)
They can look up the transaction by receipt and clubcard number.
I have found the folks at Catalina to be really helpful, last time I had a problem the store was offline and they mailed me my Catalinas.
~ What is a Catalina?
Catalina Category Marketing (CCM) rewards purchases of promoted products with “catalinas”, also known as “check-out coupons”. These offer incentives good on your next shopping trip to that retailer. There is usually a 4-week window on any given program/incentive promotion.
Part comedian, part Dad, part athlete. He will boss around your children while they play ball.
Just as angelic as she looks, this girl could easily raise a Village by herself, and all the children would grow up to be President.
Self proclaimed, she would be a webkinz dog. Because, "they're cute, and puppies are too. And they're sweet and they always get along with other puppies."
This mini-Martha Stewart can handle ANY craft you send her way. She isn't all bows and rainbows, she's got karate kid moves!
Not "Pick-Me-Up" like caffeine, she wants you to pick her up! AND NOW!
Anything that can be destroyed WILL be destroyed!
Practically Perfect in Every Way for now! Nicknamed "The Panda" she is rolly polly and lives by the motto, "the little one, is KING!"
The resident Labradoodle, Miller got his name because Mom won and got to name the baby! Need something chewed up? He'll take care of it. Especially if it's expensive..
I just had this happen at two stores yesterday! At Weis they checked out cereal at a different register and then gave me the Catalina's I did two cereal deals! At Giant I went to CS and they handed me $2 for the Promise deal buy 3 get $2.
I've had this happen twice at Kroger recently. After verifying with the cashier that they didn't print, I immediately went to Customer Service. The manager just ended up giving me cash since the coupon didn't spit out.It is frustrating.The younger cashiers think your crazy for making a big deal out of it. They just don't understand.
How would you know when you are going to get a catalina???
I had this happen and I don’t know who was correct, me or the cashier. I did a Walgreens purchase, 3 transaction. 1, bought razor with $4 reward, 2. wanted to buy the refill blades and use previous transactions $4 plus get another $4 reward. She said I couldn’t do that, she went too fast for me to sort it out in my mind. If she was correct…I should have kept $4 reward from razor for another purchase later and get the $4 reward on refill blades as well for a later date. I hope I explained this well and someone can explain this to me. I read the reward and it said nothing like that. She kept saying that is what the register does….people do not understand that computers aren’t perfect
I used to work at walgreens and will let you know that is correct if you get a 4 dollar rr from a certain brand and use it on the same brand it will not print because that is considered double dipping . however i learned if you buy a filler item and give them the rr in a certain order you’ll actually get the 2nd 4 rr
each time i check your catalina list all of the listed items are already expired. what am i doing wrong??