I get a LOT of email everyday and I try and answer all of it. Most of the time it is readers having problems at their stores and asking what to do.
This is a reader email question from Sunday:
Hello Tiffany,
So i know that Walmart has changed their coupon policy. Was told tonight that they no longer price match and use coupons. It has to be one or the other. Manager was very rude and said they would only do it this time. When told that we had the printed policy he said “he hasnt read it yet” but refused to even look at it but yet said because of the changes he couldn’t do it again. So i am confused, If he never read the policy why is he saying that We cant do this? And is he right?
This was my answer because I was a really mad at the manager:
Oh my heck!!!
What an ass! No, nothing has changed in the policy!
Call 1-800-walmart and tell them the name of your store and the problem that you had. Ask them to call your manager and set him straight and call you BACK when they have taken care of the problem.
Tiffany
Ok, so normally I don’t write a reader back that way but I was just tired of managers clearly not knowing what their own coupon policies are.
Walmart has not changed their policy in 18 months. Managers have had 18 months to get a copy and read it. They have had some procedure update for employees but no change in the policy.
Why do managers and cashiers tell you “there has been a policy change?”
BECAUSE THEY DON’T KNOW THE POLICY. They don’t want to look like they have no idea what they are talking about and so they make up policy changes and they make up “rules” and it usually ends with…. come on, you have heard it before…
“O.K. Just this ONE time”
When it should be, “Sorry I don’t know my own policy. Next time you come in I will have read it and will start following it.”
What can you do?
READ and PRINT the coupon policy for the store you are shopping at and BRING THE POLICY WITH YOU every time you shop there. Need to find the policies, you can go HERE and print them.
If you are still having problems, call corporate. This way you get confirmation that you are correct and you can ask them what you should do. They might tell you it is up to the manager. If that is the case and they are not friendly I would not shop there. If you are correct, then I would ask them to call the manager of that store and have corporate explain their coupon policy to them. ASK FOR A FOLLOW UP CALL!
Need the corporate phone number? Just Google “—– corporate phone number” and you will find it. I call Walmart often and so it is 1-800-walmart.
If you are armed with information and confidence you will have a better shopping experience.
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i was also told about a year a go that the price matching at WALMART was one or the other, I called the WALMART corporate line and they said since they have a price match policy and a coupon policy but neither state anything about the other, it is to the discretion on the store manager how to handle it. I looked through both policies and don’t see anything about them not taking coupons on a price match but it doesn’t say they will either…… Frustrating!!!
Yesterday I had a cashier who was unsure of the policy and went to get a supervisor when I had $1.53 overage and asked for the cash. The supervisor was quite rude while telling me she would do it just this once! She had worked at Walmart for 11 years and had never known anyone to give the cash back.
I offered to show her my copy of their policy and to wait while she called corporate also made sure she understood that they would be reimbursed for the coupons so they were not loosing any money. She was horrible and dismissive and would not even look at me when she spoke. RUDE!
I did get my products and cash back though :0)
Haven’t had a problem at my WalMart yet but I will keep an eye for any changes.
Reading everyone’s comments just reminds me as to why I have not set foot in a Walmart in almost one year. Thank you for your site.
Andrea I agree with you and it has been the same for me. A year and a half and I’ve gone 3 times and only because I had to get something for my husband. I used to shop there at least once a week and usually not get out without spending $100. The last straw for me was when I had coupons, some printed and some not and the manager had the cashier verify every item even though everything had scanned. He pulled everything back out of the bags and was staring at my box of graham crackers like he didn’t believe they were really that item. Needless to say I walked out and left everything and have avoided them like the plague since. Walmart has gone downhill and customer service is their last priority!