This is my lawn. Currently it is dead and brown. It is April, it should be coming in beautiful and green for the summer, but TruGreen killed it and now they are not returning phone calls. See how pretty it was? 🙁
Last fall we started noticing that our lawn was getting more and more weeds and seemed to just not look as nice as it had. I suggested to my husband that maybe we need to have someone else take a look because TruGreen had been servicing it and we never had the same person twice.
Before we were able to do anything TruGreen came out and sprayed the lawn. The next day we noticed it turning brown and within 2 days it was completely brown. In fact, it was so dead you could see where they sprayed it in patterns.
We called to see what they did to it and we were told that the service person who had been out to the house failed to mix the chemicals in the tank and sprayed the lawn with straight ammonia and other chemicals. Our entire lawn was completely dead.
You can see below our backyard where they had sprayed the lawn and it died and where it was dying from their previous “service.” Apparently a LOT of people were calling in that day angry, because every house the tech guy sprayed that day died.
Remember that this is our BACKYARD, that is important…
A TruGreen person came out and apologized and said not to worry, it looks bad now but the roots are fine and it will grow back next spring. Hang on, so now I have to wait 6 months for my lawn to look good again? This isn’t the north where your lawn is covered by snow all winter, this is Texas where I am going to have to look at dirt for 6 months?
We also still have not had the same person twice come out to your house. It is ALWAYS someone different.
I was really angry, but decided to wait and see what happened. My husband on the other hand was not going to hope that our lawn grew back and continued to call TruGreen to speak with someone about how they were going to fix this. We never were able to get anyone to come out to the house.
In February a tech guy came out and wanted to spray the lawn. He and Paul chatted on the driveway for a while, and Paul had to leave to get the kids from school. I was inside and sat and watched the tech guy from my desk. He started to spray the lawn, and watched Paul leave. Looking over his shoulder the entire time as soon as Paul’s car was out of sight he packed up and left not spraying more then 10 feet into the yard. Didn’t come up the driveway to get by the house and didn’t go in the backyard. I watched him the entire time.
Now completely furious we called TruGreen and demanded a regional manager. No one returned our calls.
I finally took this to the TruGreen Facebook page. Within 2 days a manger called my husband and came out to the house. He apologized and agreed our lawn was in terrible condition and PROMISED TO RE-SOD our yard. He claimed he would call back in a few days. TWO WEEKS LATER he still had not called and no one was returning our calls. I posted on Facebook and again within a day he was calling us….
This time he wasn’t so nice. In fact he was really rude and told my husband that he didn’t like to be held hostage on Facebook. My husband reminded him that he wasn’t being “held hostage” he was being HELD ACCOUNTABLE. Then the manager claimed we didn’t have a BACKYARD policy that we had a front yard only policy. Excuse me? Rewind. Now, after you looked over our entire yard, and had been spraying it for over a year you are going to claim (and have someone change) our policy to a front only so you don’t have to re-sod as much???
REMEMBER the pictures I have of where TruGreen was CLEARLY spraying our backyard?? Now they are lying to us? My husband called back and offered to send them the pictures and they REFUSE to call us back. NOTHING, no word from them in 2 weeks.
What now? Well, I can promise you that I will make it my mission to make sure that NO ONE has to go through what we have with TruGreen and tell everyone I possibly can about our TERRIBLE experience.
That above is my front yard currently. It used to be beautiful. Pulling in my driveway would take my breath away because of how pretty my yard was. Now it is a mud pile. No thanks to TruGreen 🙁
Part comedian, part Dad, part athlete. He will boss around your children while they play ball.
Just as angelic as she looks, this girl could easily raise a Village by herself, and all the children would grow up to be President.
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This mini-Martha Stewart can handle ANY craft you send her way. She isn't all bows and rainbows, she's got karate kid moves!
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Anything that can be destroyed WILL be destroyed!
Practically Perfect in Every Way for now! Nicknamed "The Panda" she is rolly polly and lives by the motto, "the little one, is KING!"
The resident Labradoodle, Miller got his name because Mom won and got to name the baby! Need something chewed up? He'll take care of it. Especially if it's expensive..
Where in TX are you located? We just had our first treatment and I was weary to begin with. This makes me even more nervous!!!
They have destroyed my yard here in Wisconsin. I am going to look online for a class action lawsuit.
Please let me know if you find one!
My yard in Wisconsin was just destroyed by True Green a few weeks ago. It’s been a week and the manager just keeps saying he’ll send someone out…still nothing. I have before and after pictures and I’m just sick thinking about this.
Sue them to resod it THIS year! You will win…just use your pictures and document the conversations(date and with whom you spoke to)!
They killed my yard in NC. They won’t return calls and when I finally spoke to a manager, he was rude and combative.
Same thing in Massachusetts. Horrible customer service. Lawn got worse. A tree died. Nobody calls back.
PLEASE make a complaint on the Better Business Bureau ( BBB) website. It takes two minutes, and the more evidence you have, the stronger your case. We have used it in the past with companies that have done similar things, and have had amazing results. Good luck! I can only imagine how frustrated you are.
I’m so sorry for your loss. I would be mortified if that happened to my yard. If you haven’t found another company to service your yard, I would like to recommend Greenup. 281-922-5399 We have been using them for almost 2 years and have been nothing but satisfied. We especially like them because they are veteran owned and employ many veterans as well from what I understand.
Wow! I am so sorry! That is NOT right. I don’t understand their lack of integrity. I hope this is resolved. You have been more than patient and understanding.
You may be able to take them to small claims court to get not only your money back but for the damages.
Pull your original contract out, make sure you get everything in writing and not just their words, your words. This way if you do need to take them to court you have everything in writing! Also if the regional manager won’t return your phonecalls get the next person in the company. Also I would suggest threatening them with contacting your lawyer, that will get them to do something for sure!
Get proof how ya paid for first treatments highly doubt they can change prices lol
It’s proof what ya pd for
We briefly used truegreen and ended up with more weeds than useable or nice looking grass as well. We didn’t have anything turning brown, but we saw zero improvement in reducing weeds. In fact, we saw more weeds. Needless to say, we cancelled any contract we had with them and we back to doing it ourselves. I HATE that we wasted money on their service when I could have used it to do something fun for my kids!
mu suggestion would be to call the media and have them do a report on this. Not only is this bad but spraying non dilutes chemicals is not in COMPLIANCE
with the EPA. make sure you have all your documentation. We used true green before and my yard was a mess from them. Call
Your local TV station they love these stories!!
Used them last season with increasingly weedier results. Did not renew and recived a number of sales calls from them, with them sounding more like a cross between a strereotypical used car salesman and the mafia. Received questions such “well, did you call with specific complaints?” No, I didn’t. You should have noted the deteriorating weed issue. This season I used Preen in February and fertlized earlier this month. The yard is looking great now, no thanks to them.
I would bypass all local TruGreen as it appears they are worthless.
I would go to the top.
TruGreen contacts
To get into direct contact with the President/CEO of TruGreen, here is the direct line to his office: 901-597-1964. This number is answered by his personal secretary at the TruGreen Corporate Headquarters in Memphis, TN. You can also email his office at customercare@trugreenmail.com
Customer Care Leader
Shalena Williams. Her position is TruGreen’s Corporate CUSTOMER CARE LEADER. Ms. Williams direct office line at TruGreen Corporate Headquarters is 901/597-5698.
Parent Company
The final step is to also contact TruGreen’s parent company, ServiceMaster at their 24-hour Ethics Hotline at 1-800-937-9888. You can also email them at talktous@servicemaster.com
File a complaint with Better Business Bureau
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started?source=cibr&bbbid=0683&bid=11001016
Thank you so much!
OMG, you are amazing. Thank you!
DEFINITELY cal the BBB. We had to do this with our pest control company and they are required to take action on your complaint.
File a complaint with the Better Business Bureau and file a consumer complaint with the Texas Attorney General. The U of H Law Center has a consumer law clinic that will be able to help you with the matter should you need to resort to that.
They started to ruin ours a couple of years ago…. luckily Im so picky about our grass that I noticed right away when new weeds were making their way in (none of these weeds existed for years, after a couple months of true green they were suddenly everywhere). We immediately fired them. I took their phone call when they asked why we cancelled and let them know exactly why and how I felt about it. We hired a local lawn man instead to care of the lawn, and now its looking great Took about 2-3 years to recover from all the new weeds (brought in by the boots of the truegreen workers) and a twice a year lawn treatment recommended by a local nursery!
We have a guy with our local news station that does a segment called Get Gephart. He will investigate and get a resolution with things like this. If you have something like that in your area, I would try that. Contact the BBB. We had to do that and we got results within a week from a construction company. You can threaten with a lawyer, but seeing as how it’s been months, I don’t think that would happen unless you served them with actual papers. Good luck!
I live in iowa and they killed mine too. I just started the battle with them.
They destroyed my lawn wont call back
Mine too here in Maryland. Something they they applied in late June totally killed my whole yard. Stay away from Trugreen.
They killed my front lawn. I was just divorced, so I decided I would hire out for this one job. The only oneI could afford. Now I have a dead lawn and tickets from my HOA. I need help. I’m so upset. I do t know where to begin.
So sorry, Cheri!
TruGreen killed our lawn as well. We have pictures documenting the decline of our yard. We have gotten the run around for several weeks and were finally referred to a regional manager who said we could nit prove that they killed our lawn v some other problem. We disagree and will take them to court.