Most of the time, a transaction with a specific desired result at the grocery store goes smoothly… Then there is that time when EVERYTHING goes wrong and you are left standing at the register trying to figure out what to do. This happened to me last night at Kroger.
I was exhausted from taking my Mom to the airport at 4am and wanted to go to bed, but of course, we needed milk and I wanted to see what unadvertised Mega Event deals they had for you guys. It was 10pm and I was planning on 10 minutes in the store, 45 minutes later I get to the front and all they have are 2 self checkouts open. This always bugs me, as I do a lot of BIG shopping at night because I won’t have kids with me. Fine. I start checking my stuff out, sadly I only had a few coupons with me but it turned out better because I am not sure this trip could have taken a lot of coupon to deal with!
I was expecting a Tide catalina to print, I wanted to have it to take a picture for you. When I was done paying nothing printed out of the catalina machine. Upon further inspection, the “out of paper” light was blinking. AWESOME. I called over the lady managing the self check out. She didn’t know what to do. I suggested putting in new paper. Then I explained I was supposed to get a catalina, again she had no idea what to do. As she was trying to change the paper, I noticed on my receipt that NONE of the Mega Event items were the right price, rather the Mega Event $4 off each 10 did NOT come off. That was $16!
At this point there were now 10 people either checking out or waiting to check out, all at the self checkout. The one cashier was getting frazzled, so I kept telling her to help them and I could wait. One cashier who was not working but came in to buy something noticed she needed help and walked over to help her manage the self check outs (I thought that was nice!) he was also the same kid that checked us out when we were there for the EC show.
Now a regular manager shows up and I explain what happened. He gets the off – duty kid to show him how to refund me the Mega Event $16, we still can’t figure out why it didn’t come off. The nice cashier lady tried explaining to me how a Mega Event worked and that I didn’t buy in 10’s. I did, I kept nicely telling her, so check your receipts guys!
Then the manager hands me $2 in cash and says it is for the catalina. Now, I seriously did not want to be a pain in the butt, but I really wanted the catalina and not the cash. He looked at me like I was crazy, and tried explaining that he gave me cash, which I know is probably the more desired result! BUT I REALLY wanted to see the catalina! I suggested returning the Tide and ringing up the Tide again, but as I said it I realized I wouldn’t get the right price because it was a Mega Event item and I didn’t want them to have to return 10 items and ring 10 back up.
What a mess. I was irritated because many cashiers and managers never have any idea what to if something doesn’t ring up right. Especially with catalinas, you are better off calling the catalina company and taking care of it there. I have no idea why the mega event money didn’t come off, and I won’t be able to verify the Tide catalina without buying 10 more mega event items, which I will do for you guys this morning!
What can you do if your transaction gets messed up:
- Stay CALM!
- Ask for help
- Make sure it isn’t your error (I double and triple checked that I put in my Kroger number)
- Make sure the catalina event is still running
- Ask for a manager that can help you further if the cashier seems confused
- Ask to void the transaction and start over if you need to
- Have a store ad with you to verify prices
- Don’t worry about everyone behind you, if you need to, suspend that transaction and take your in question items up to the customer service counter
Catalina can be reached at 888-826-8766 and press 3. I have this number in my phone do I don’t forget to call if there is a problem. They can look up the transaction by receipt and clubcard number.
Things like this will happen, but for the most part everything goes smoothly!